SHIPPING POLICY

Shipping Policy

Thank you for shopping with us! We aim to deliver your preserved flower and home decor items quickly and safely.

1. Processing Time

All orders are carefully prepared and shipped within 1–3 business days after your order is confirmed.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Area

We currently ship to all Melbourne suburbs.
Shipping fees will be calculated at checkout based on your location.

3. Shipping Methods

We use reliable courier services to ensure your order arrives safely and on time.
Tracking information will be provided via email once your order has been dispatched.

4. Delivery Times

Delivery typically takes 1–3 business days within Melbourne after the order has been shipped.
Please note that delivery times may vary due to courier schedules, traffic, or unforeseen circumstances.

5. Address Accuracy

It is the customer’s responsibility to provide the correct delivery address.
If your parcel is returned due to an incorrect or incomplete address, reshipping will incur an additional cost.

6. Damaged or Lost Items

If your order arrives damaged or is lost during shipping, please contact us within 24 hours of receiving the order with:

  • Your order number

  • A clear photo of the damaged item (if applicable)

We will work with you to arrange a replacement or solution.